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QUESTIONS

ORDER PROCESSING TIME: 
All props are made to order and take 2-3weeks to ship. Orders can take up to 4 weeks for processing if ordered during a sale plus shipping time. 

International shipping is available!

RUSH FEE: We will absolutely do our best to offer you expedited services if time allows. 

Please contact us: foreverfernprops@gmail.com prior to placing your order to see if we are able to assist you in expediting your order.

Additional fees may apply. 

Refunds & Exchanges:
Our Props are custom made to order based on your size and colour selections, therefore we are unable to accept returns or exchanges.

Exchanges of Refunds are considered if the product is damaged and we've been notified within 7 days of your order being received.  Product must be in its original condition and unused. 

Items damaged during transit or defective product received:
If your order was received damaged or defective, please send us an email at foreverfernprops@gmail.com within 7 days of delivery.

Product must be in its original condition and unused. Photos of damage/defect must be submitted within 7 days of your initial contact with us.

Still have questions?
Contact us at foreverfernprops@gmail.com for any other questions, we are happy to help!

Office Hours:
Monday-Friday 9:00am - 6:00pm
Excluding all major Holidays  

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